Intelligent ticketing, automated billing, patch management, SNMP monitoring, compliance tracking, and one-click QBRs — built from the ground up for modern MSPs.
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Every automation in skAIT is purpose-built for MSP workflows — not a generic prompt wrapper bolted on after the fact.
New tickets are automatically classified by type (incident, service request, problem, change) and priority — in seconds, before a tech even opens it.
The moment a ticket arrives, skAITer surfaces a diagnosis and step-by-step resolution guide. Your techs see the answer before they read the ticket — no prompting, no context-switching.
One click generates a polished, executive-ready QBR write-up. skAITer compiles ticket volume, resolution times, patch compliance, and top issues — tailored per client, no copy-pasting.
When a ticket is resolved, skAITer drafts a KB article from the resolution steps — ready for your tech to review and publish. Your knowledge base grows automatically.
On the 1st of every month, a plain-English operations summary lands in your inbox — ticket trends, team performance, client health, and what needs attention. Zero manual effort.
outlook.exe /safeMost PSAs track tickets. skAIT tracks profitability — so you know where to grow and where to renegotiate before it hurts.
See revenue, cost, and margin for every client — updated in real time as time entries are logged. No spreadsheets, no month-end surprises.
Track billable vs. non-billable hours per technician. See who's over-delivering on flat-rate contracts and where capacity is being left on the table.
Color-coded warnings when a contract's margin drops below your target. Flag under-performing accounts before renewal — not after.
Every month, skAITer compiles your top revenue sources, margin trends, and contracts that need attention — delivered to your inbox without lifting a finger.
| Client | Revenue | Margin |
|---|---|---|
| Acme Corp | $12,400 | |
| TechStart Inc | $8,900 | |
| Metro Dental | $6,200 | |
| Valley Auto Group | $5,800 | |
| BuildRight LLC | $4,100 |
skAITer evaluates every contract — healthy, at risk, or losing money — and explains why in plain English, not just a number.
Identifies redundant, overprovisioned, or renegotiable licenses in the contract stack — turning a line-item audit into a 30-second read.
Cross-references labor hours against contract type to flag when a client is consuming more support than their plan allows — before you're underwater.
Ends every analysis with your top 3 next steps ranked by financial impact — so you walk into the renewal conversation with a specific ask, not a gut feeling.
This contract is at financial risk. At 11% gross margin, BuildRight is generating only $451/mo net against $3,649 in combined labor and license costs. The risk level is High — continued delivery at this rate will result in a net loss within 2 billing cycles if labor hours maintain the current trend.
License costs include 3 unused Microsoft 365 Business Premium seats ($45/mo) and a duplicate backup agent license ($18/mo). Removing these recovers $63/mo immediately with zero service impact.
One-click QBR narratives, client health scores, NPS tracking, and patch compliance — everything you need to walk into any client meeting fully prepared.
One click generates a full executive summary per client — ticket volume, resolution trends, patch compliance, NPS, and open action items. Ready to present, no editing needed.
Every client gets an A–F health score based on ticket volume, SLA performance, patch compliance, NPS, and device uptime. Spot at-risk clients before they churn.
Automated satisfaction surveys sent after ticket resolution and monthly. Track trends per client and per technician — know your retention risk before renewal conversations.
Per-client patch compliance scores with ring-by-ring breakdown. Clients see proof you're keeping them secure — and you have the receipts for every audit.
Every screen below is the real skAIT interface — no mockup software, no stock photos.
The first screen every morning. Open tickets, overdue items, SLA health, and device status at a glance — with live alerts if anything needs immediate attention.
Priority color bars, live SLA countdowns, assigned tech, and auto-classification visible from the list — so your team knows exactly what to work on next without opening a single ticket.
Built by MSPs who got tired of overpriced legacy tools with 1990s UX.
Full help desk with SLA enforcement, email threading, time entries, tech assignment, and automated billing. Every reply goes out with your professional signature. Every minute tracked.
T&M and managed-service contracts with automatic billing runs. Line items generated from time entries. Invoices go out, payments come in — no transaction fees, ever.
Pre-built policy templates for HIPAA, PCI, NIST, and more. Send policies to client employees for verified sign-off, track who's acknowledged, and generate audit-ready evidence reports with a click.
Lightweight Windows agent with hardware inventory, patch management with ring deployments, policy enforcement, startup control, and one-click, native remote access included.
Monitor switches, routers, firewalls, and NAS devices from inside the client LAN. Interface utilisation, storage levels, uptime, and automatic alerts — no cloud agent needed.
Track warranty expiry, end-of-life dates, purchase price, and device condition across your entire fleet. Refresh dashboards show what's coming due before clients ask.
White-label desktop widget for your clients. Submit tickets, view open issues, check compliance posture — all without calling you. Feels native, not browser-based.
Deploy Windows updates across ring groups (pilot → early adopters → broad). Review compliance per org, pause rings, and see exactly what's pending across your fleet.
Inbound email creates tickets automatically. Replies thread correctly. Tech email signatures auto-append to every outbound reply. Works with your own domain via Mailgun or Microsoft 365.
Client health scores, NPS surveys, automated operations synopsis, and one-click QBR write-ups. Come to every review looking like the most prepared MSP in the room.
Connect your own Stripe account. Payment links on every invoice. ACH and card accepted. Funds go directly to your bank — we never touch your money, never charge per-transaction.
Rule-based automations for ticket routing, escalations, and client workflows. Built-in CRM for tracking prospects, quotes, and recurring revenue opportunities.
skAITer analyzes every client's industry, size, location, and security posture — then delivers a monthly compliance brief for your entire portfolio automatically.
skAITer infers HIPAA, CMMC, PCI-DSS, SOC 2, state privacy laws, and more from each client's industry and profile — no manual tagging required.
On the 1st of every month, every client gets a fresh compliance brief. No manual work. Walk into every QBR with current gap analysis in hand.
See critical, high, medium, and low risk clients at a glance. Prioritize remediation across your entire book of business — not just the loudest ticket.
Every identified gap is a billable project. skAIT surfaces the work — you deliver it. Compliance becomes a growth engine, not overhead.
Send any policy directly to client employees for sign-off. Every acceptance is timestamped, signed, and stored as legal evidence — ready for auditors without a spreadsheet in sight.
Most MSPs can produce the policy. None can prove the employees actually read it. skAIT closes that gap — sending policies directly to staff, capturing verified sign-off, and building an audit-ready evidence trail without any manual work.
Pick a policy, pick the employees, add an optional message. skAIT sends branded emails with unique per-person links — no portals, no logins required from the employee.
Every sign-off records the employee's typed name, timestamp, IP address, and device. Stored forever. Print it, export it, hand it to an auditor — no prep required.
Anyone who hasn't signed gets a polite nudge automatically. You see exactly who's opened it, who's ignored it, and who's signed — in real time.
Acknowledgment data flows directly into your QBR reports. Show clients exactly which policies were acknowledged, when, and by whom — without assembling a spreadsheet the night before.
We compared features that actually matter for running an MSP day-to-day.
| Feature | skAIT | ConnectWise | Kaseya | NinjaRMM | Atera | Syncro | SuperOps |
|---|---|---|---|---|---|---|---|
| Intelligent ticket classification | ✓ | Add-on | – | – | – | – | Add-on |
| Automated resolution suggestions | ✓ | Add-on | – | – | Add-on | – | Add-on |
| Intelligent profitability analysis | ✓ | – | – | – | – | – | – |
| Automated QBR narratives | ✓ | – | – | – | – | – | – |
| SNMP network device monitoring | ✓ | ✓ | ✓ | ✓ | ✓ | Limited | ✓ |
| Asset lifecycle management | ✓ | ✓ | ✓ | Basic | Basic | ✓ | ✓ |
| No per-transaction billing fees | ✓ | ✓ | ✓ | ✓ | ✓ | – | – |
| Client portal (desktop app) | ✓ | Web only | Web only | Web only | – | Web only | Web only |
| Built-in remote access | ✓ | Add-on | Add-on | ✓ | ✓ | ✓ | ✓ |
| Built-in client chat | ✓ | Add-on | – | ✓ | ✓ | ✓ | ✓ |
| Network discovery (built-in) | ✓ | Add-on | ✓ | ✓ | Add-on | ✓ | ✓ |
| Compliance library (HIPAA/PCI/NIST) | ✓ | Add-on | Add-on | – | Add-on | – | Add-on |
| Employee policy acknowledgment | ✓ | – | – | – | – | – | – |
| Starting price | $100/tech | Custom | Custom | $3/endpoint | $149/tech | $139/tech | $149/mo |
Comparison based on publicly available information as of Q1 2026. Feature availability and pricing vary by plan. ConnectWise and Kaseya pricing is not publicly listed and requires a custom quote.
No six-month onboarding. No professional services fees. Just a platform that works.
Sign up, set up your team, configure your email domain, and import your clients. Takes about 20 minutes.
Install the lightweight Windows agent on managed devices — auto-enrolls, reports inventory, enforces policies, starts patching immediately.
Create managed-service or T&M contracts per client. Billing runs generate invoices automatically from time entries each month.
Link your Stripe account once. Payment links appear on every invoice — clients pay online, you get paid faster, zero transaction fees to us.
No per-device fees. No setup costs. No transaction fees. Cancel anytime.
Up to 3 technicians · unlimited endpoints
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